• Halosheep@lemm.ee
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    4 months ago

    As someone who worked in an understaffed fast food restaurant for like 3 years… No, going inside doesn’t make your order faster. From my experience, orders get made in chronological order of when they were placed. You may be able to place your order quicker (if you’re lucky there’s enough staff to take an in-store order while there’s people in the drive through) but you will probably still wait about the same since the food can only be made so fast, and the few people have to splits their attention even more.

    If it’s a normally staffed restaurant then you might have luck, but usually long wait times in the drive through aren’t because the drive through itself is slow… Excluding the random people who pull up with the good ol’, “can I get a uuuuuhhhhhhh…”

    • bountygiver [any]@lemmy.ml
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      4 months ago

      that’s when the app shines. You basically cut the ordering queue, which drive through users cannot avoid at all.

      Also even if stuffs are prepared in chronological order, they don’t literally need to fulfill everything in earlier orders before starting to work on the next one. In drive through if someone order something that takes longer to prepare it would clog up the queue that someone might not be able to even start ordering. The lack of parallelism is very visible especially when you do a walk in order and order very few items right after someone who orders a lot, you will often get your order first, despite their orders’ preparation started before yours.