While we don’t like what these services have become, lots of people forget how bad comparative services were before these came along. Example: bookstores. Everyone dreams up some ideal bookstore that didn’t exist for the majority. Growing up, my local bookstore was run by a religious nut who refused to get Devil literature like Lord of the Rings. The good bookstores were in Ann Arbor, which was a 45 minute drive away. Chains like Borders, B&N, or web stores like Amazon were a huge positive change.
You’re thinking of CS Lewis. Now imagine if pre-early teen me asking this person about Neuromancer by Gibson. Their head would have exploded. One saving grace about my suburban bedroom town is that we had a good public library. If I wanted the good stuff, they either had it or could get it.