A lot of the work they do is aimed at thwarting the business models of cyber criminals, scam sites, etc.
Their reviews are probably from the people who had a good thing going using bots to scrape PII or take advantage of free trials/free tier SaaS products but were suddenly put out of business by cloudflares captcha tools.
This is a story that’s been rotating through the media since ChatGPT first released.
I have an unpopular opinion about this headline after seeing the media cycle repeatedly downplay/ignore what Alphabet has been doing in response to OpenAI: Google the search engine is not in direct competition with ChatGPT, but Gemini is, and Alphabet is smart to keep simpler/time-tested search functionality central to Google rather than react strongly and scrap the keyword-based search bar that users understand are comfortable using - especially older users, but I think most people are starting to discover they have a use for both search and LLM chats.
I think there are two product categories here, which first looked like they were going to converge in 2022-2024, but which are now slowly changing course as customers start to comprehend how both are necessary for different purposes.
When I make chats in ChatGPT or Gemini or Claude etc, I am starting to plan them longitudinally so that I can use them over and over for a specific project or query type.
When I turn to a search bar, it’s because I really want a proxy for a specific website or between me and whatever weird site has the answer to my specific question. It’s not that I want discussion and a chat about it, I just want Google’s card-like results with a website index I can read instead of that website’s stylized, animated web design on top or popups or malware.
Every time I get sucked into a chat with Bing CoPilot(ChatGPT) when I really only had a web search query, I regret wasting my time talking to the LLM. Almost as a reflex, I’ve started avoiding it for most things now.