They should say that then. If I in this position, I’d be asking for help as well. If I’m at a big box hardware store, I’d look it up on their website because they actually do list aisle things are suppose to be in. Suppose. I have had times where the web listing was much different then the database the employees have access to.
I’ve never even heard that line in anything I watch. If I see thumbnail faces, I instantly block the whole channel.